Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.
If you're encountering one of the following:
1. The keycode of the product you purchased is lost.
2. You already purchased the program, but didn't receive the keycode.
3. The keycode you already had became invalid after one year since your purchase.
If you're experiencing any problems or difficulties using FlipPDF products, please get help via the following approaches:
FAQ: Check the answers for the most asked questions.
We are keeping improving our software and upgrade regularly. If you have purchased our software, you just need to re-download the software and upgrade to the latest version with your registration code. If you fail to update, please contact us via:support#flippdf.com (replace # with @).
We commit ourselves to be in pursuit of constant improvement and enhancement of our products and customer service. Now we are collecting the related information of our product and hope to hear your voice by filling out this following survey. Any of your feedback or suggestion will be highly appreciated.
Frequently Asked Question
1. How to upgrade my program to the latest version?
(I see you release new version, how to upgrade my program to the latest version? Will I need to pay for this again?)
Just download the new version from our websites to cover the old version, and your license code will be available for ever!You don't need to pay more, once you purchased license code, all later upgrade versions are free for you.
2. How soon will I get the product I ordered?
After your order is processed successfully, you will receive a confirmation e-mail for your order sent from RegNow, which contains all of your order data including your INVOICE or RECEIPT. An order request will also be sent to our database by email. As soon as we received the order request, a registration e-mail will be sent to you afterward in two hours or so. Then you can download the program from the URL and register it with the Registration Code which is contained in the registration email.
3. What can I do if I haven't got my registration code after payment?
There are some reasons why this could happen. In most cases, it is because that the registration email is held back as SPAM by your email provider. Actually, you can go to Quick Key code Retrieval Center and fill in a Text box with your registered email address or your order number. Then you can get the key code by yourself. If you can't get it from this way, you can also contact us to get help.
4. How can I get the invoice of my order?
You can view detailed information about your order right online! Pull up a copy of your order by entering your email address. After you find your order, you may view its status, view details of your order, and obtain the invoice. Click here to look up the order. If you can't get it from this way, you can also contact us to get help.
5. How can I get my lost register key?
Click here to look up the order online, enter your email address, order ID, you'll be able to view detailed include the order status, details, and the register information of your lost key. If you can't get it from this way, you can also contact us to get help
6. What is your Refund Policy?
FlipPDF Software's products are provided as trial versions for downloading directly from our Website. By using these "try-before-you-buy" versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.
Due to the automated way that orders are processed and fulfilled, once an order is processed and the registration details and download instructions are issued, it cannot be canceled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.
We generally do not refund or exchange products in these circumstances:
• You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
• You changed your mind after placing an order.
• You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
• Refund for part of a bundle.
• You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.
• You purchased a wrong product, and then purchased the right product from FlipPDF within 30 days. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.
• You've been double charged due to the system problem of the third party payment platform.
• The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
• You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us.
Once your refund is issued, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.
7. I have purchased the download version, how can I get a CD as a backup?
If you want to get a CD as a backup, please purchase the product with the CD again and then contact us. We will refund you for your previous purchase, for we don’t sell the CD separately.
Actually, if you have an Internet connection, you don’t need to purchase the CD. You can download the latest program from our website at any time without any limitation. Purchasing the CD is totally a waste of money. The CD is just for those who don’t have an Internet connection. And the CD doesn't contain the registration information.
You can download the program, and then burn it with your registration information onto a CD as a backup by yourself, or save them together on your computer or some USB storage devices.
8. Do you provide technical support for trial users?
Yes, if you need ask any technical problem, Our support team will answer your question there and send the solution to your e-mail address at the same time.
9. When can I get my money back?
Once your refund request is approved, it will take 3~7 business days for the credit to appear on your account.
10. What is “Extended Download Service”?
The Extended Download Service is an optional service offered by the payment processor (SWREG or RegNow) at an additional cost. Once you purchase this service, you’ll be entitled to 2-year re-download service for the very version of the product you purchased, which means the service provider will keep a backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
Do I have to purchase this "Extended Download Service"? What if I don’t purchase it?
The short answer is NO. Once you purchase any product from our company, you can retrieve the download and registration information for the product you purchased for free. The only concern for you is that we always keep the latest version of the product on our server. If you only need to download the very version when you purchased at any time, then you can add this extended download service as a plus.
11. When will my credit card be charged?
Your money will not be charged until your order is processed successfully, otherwise nobody has the authority to charge your credit card for any purchase.
12. How can I know if my order is processed successfully or not?
Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: SWREG, RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.
If your order is successful, but you have not received the registration e-mail after 12 hours, please contact our support team.
Note: To get prompt and specific support, please provide the order number or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.
13. What if I want to use the program on another computer but I bought a single-user license?
If you bought a single-user license, that means you are allowed to use the program on one computer. If you want to use the program on a new computer, please uninstall it from the old computer first, and then install it on the new computer.
But if you have a desktop PC and a laptop, and you don't use the program at the same time, you are permitted to install the program on the two computers. Please note our license policy as below:
Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the licensee plus one additional computer also owned by the licensee, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.
If you lost the registration information, please retrieve it via our Support Center or contact us with your order number or e-mail address which you used to place the order. We will re-send the registration information to you. And then you can use the program on the new computer.
14. How to upgrade my program and get a new registration code for the free upgrade?
There are several ways to upgrade your program.
1. Our programs can check for updates regularly. For most programs, when a new version is available, an update dialog box will appear when you start the program, and then you can click Update or the download link to download the latest version.
2. We will notify you of the major upgrade via newsletter. If the upgrade is free, you can download it from the link on the newsletter and get a new registration code on our Support Center. If this major upgrade is not free, you only need to pay a small upgrade fee, and our system will provide the new registration code to you.
15. Is it secure to purchase from your Website?
Our website is McAfee security scanned. We cooperate with Digital River (SWREG, RegNow) and PayPal to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
SSL Information Center: http://www.verisign.com/ssl/ssl-information-center/index.html
16. What is the difference between the trial version and the registered version?
The trial version is an important part of our business model. This kind of version can help customers have a clear idea of the program before they place an order to buy it.
We provide trial versions with different restrictions on different products. You can check the limitation of the trial version in the tutorials of each product. In general, most trial versions have no functional difference from the full versions. After you place the order successfully, we will provide the registration code to remove the limitations of trial versions.
17. How many methods are available for me to purchase the software?
To purchase our software, you can use any of the methods below:
- Credit Card Online now (including Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, etc.)
- Recommended for Instant Delivery!
- Credit Card by FAX
- Credit Card by PHONE
- Bank/Wire Transfer
- PayPal (USD Only)
- CHECK/Money Order, etc.